Frequently Asked Questions (FAQ)

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Returns and Exchanges

We are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase, we promise a refund, credit or exchange.

At Vegas Ink and Toner, we are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with an item you purchased, you may return it within 60 days for a full refund, credit or exchange.  To request a return or exchange simply follow the instructions below.

We will accept merchandise returns for Standard Delivery items within 60 days of purchase and issue a credit or refund at the time of return in the following ways:Original Sales Receipt or Packing Slip will be refunded in the Original Form of Tender

If you do not have a receipt, you will receive a Store Credit refund.Please note: Store Credit is valid only for Vegas Ink and Toner purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law. We appreciate your understanding that Vegas Ink and Toner merchandise may be returned in person to our store or by mail. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws.

Products and Requests

Yes, we have prioritized the development of eco-friendly products throughout our entire Vegas Ink and Toner brand remanufactured collection. We invite you to learn more about our continuing Environmental Initiatives for our products, packaging, warehouses and more.

The easiest thing to do is bring in your empty inkjet and laser toner cartridges to our retail store. You can collect empty cartridges from friends, neighbors, co-workers or your child’s class… everyone can pitch in!

Over the years the techniques used to refill cartridges have evolved considerably from the original kits and drill and fill methods. Vegas Ink and Toner uses one of the most thorough cleaning and technically sophisticated refilling processes of any cartridge refiller in the world. The results speak for themselves. A properly refilled inkjet or laser toner cartridge will yield results that are undetectable to the human eye when compared side by side to a brand new cartridge. We’re so confident you’ll be delighted with Vegas Ink and Toner brand products that we guarantee their performance.

Yes! Typically, Vegas Ink and Toner brand inkjet and laser toner cartridges are priced 20% to 50% below popular brand name products. Typical savings will vary based on your printer model.

No. The Magnuson-Moss Warranty Act prohibits the printer manufacturer from voiding the warranty because you use a refilled or remanufactured cartridge. Most printer manufacturers advise against using Vegas Ink and Toner brand aftermarket products. They don’t want to lose you as a customer for their EXPENSIVE ink and toner!

No! Vegas Ink and Toner has the largest inventory of cartridges in the valley, ready to deliver straight to you. Vegas Ink and Toner works hard to make sure we have the products you need, on the shelf and ready to go, whether it be Vegas Ink and Toner brand or a popular name brand product. Waiting is not something we think you should have to do to be a Vegas Ink and Toner customer. We would rather our customers enjoy saving time and money, not worrying about waiting around.

Yes, in most cases a cartridge can be refilled multiple times. The main factor in determining whether or not a previously refilled cartridge can be refilled again is the condition of the cartridge and how long it has been outside of the printer. Further, some refillers use antiquated methods of cartridge refilling that simply don’t pass Vegas Ink and Toner’s quality standards. Always use Vegas Ink and Toner for your cartridge refilling and take a look at our Cartridge Care Tips to learn how to protect your cartridge and help to make sure it can be refilled again.