Company History

Our story begins in 2007 when Vegas Ink & Toner opened as a franchise print cartridge and printer repair shop under the name Rapid Refill of Las Vegas. Our customers have come to know us for our prompt, many times same-day, delivery service, expert printer repair and of course, our name brand and eco-friendly compatible ink cartridges. In 2015 we moved away from the franchise to better serve our customers by adding additional services and features – and that list keeps growing through today! Most recently we moved our retail store to a more centralized location, providing easier access for walk-in customers and quicker delivery service. We are also expanding our product lineup to include printer sales.

Adam Heaivilin and Lia Heaivilin



Adam Heaivilin
As a seasoned professional in the imaging supplies industry, Adam started as a customer service rep and worked up to VP of Marketing & Retail at the largest importer of laser toners. He is all about improving the customer experience! Adam works diligently in the background to make things easier for your customers to do business with us and improve our processes to support our valued customers better.

Lia Heaivilin
Lia brings a wealth of knowledge and experience in the industry to bring the best quality products at affordable prices. She worked at HP in Sales & Marketing before becoming a VP of Products at one of the nation’s largest compatible toner wholesalers & retailers. Lia knows the ins and outs of our products and sources only the best. She also leads our sales efforts to let businesses know what we offer.

As you may have noticed, Lia and Adam are husband and wife, married since 2016. They met in college (UNR in Reno) in 2006 and worked together until that company sold in 2018. They traveled the world together, had a baby boy in 2020, and are now on this adventure together to serve the Las Vegas Valley. Please contact Lia anytime if you’d like to share feedback or learn more about how we can help your business focus on business matters instead of printing matters!

Matt Pencak

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Matt Pencak

General Manager

Since 2014, Matt has supported the customers of Vegas Ink and Toner to ensure our operations run smoothly. With 20+ years of experience in transformational leadership, business management, and operations, he is a key member of the management team. Matt will continue to manage the store operations and local staff to ensure we provide an exceptional customer experience.
What’s Matt’s #1 Print Tip? Don’t buy a printer just because it’s inexpensive. Think about your print needs before you buy. If you don’t need to print in color, don’t buy an ink jet printer. It will cost you more in the long run.

Diane North

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Diane North

Accounts Receivable/Sales Associate

Diane was born in Chicago and then lived in Southern California for over 30 years. In 2005, Diane and her husband Mike moved to Las Vegas. Diane has extensive experience as an Agency in-house underwriter for life, disability and long-term care insurance, as well as a wholesale credit manager. If you’re a customer of ours, you have most likely spoken to Diane on the phone, as she makes all follow-up customer satisfaction calls and AR collecting. Diane and Mike have a son and two grandchildren. She enjoys cooking (and eating!) Italian food. On the weekends, you can find Diane walking the desert or reading.

Favorite thing about Vegas: the weather

What’s in her coffee: any flavor Bailey’s and whipped cream

Tina Creechley Reynolds

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Tina Creechley Reynolds

Delivery Driver

If you require a delivery from Vegas Ink and Toner, you will meet Tina! Tina is our trusted driver that makes sure your ink and toner is delivered to you or your office in a timely manner. She grew up in LaBelle, Florida before joining the United States Army in 1983. After a 10 year service, she ended up in Appleton, Wisconsin where she gained experience in the rich industrial field. She worked in factories and industrial plants while being a mother to our Lead Sales Associate, Ashley. Tina moved to Las Vegas to be closer to family. She has owned a karaoke business for 17 years and continues to give the gift of song in the evenings around the greater Las Vegas area and enjoys playing Keno at Skinny Dugans with her wife, Dee.

Favorite thing about Vegas: being surrounded by mountains, beautiful in all directions

What’s in her coffee: just black

Liz Gonzalez

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Customer Service

We are delighted to introduce our new team member Liz Gonzalez!

Liz is a happy mom to two wonderful boys. She likes reading and making arts and crafts in her spare time. She loves learning about the printing business so she can better serve our clients in finding the best option for their printing needs. Her ability to speak English and Spanish is also a great addition to our customer service.

“Liz is always busy helping customers or helping me in the office, very friendly and positive. I am very pleased to have her as a colleague,” says Matt, General Manager.