Our Team

Company History

Our story begins in 2007 when Vegas Ink & Toner opened as a franchise print cartridge and printer repair shop under the name Rapid Refill of Las Vegas. Our customers have come to know us for our prompt, many times same-day, delivery service, expert printer repair and of course, our name brand and eco-friendly compatible ink cartridges. In 2015 we moved away from the franchise to better serve our customers by adding additional services and features – and that list keeps growing through today! Most recently we moved our retail store to a more centralized location, providing easier access for walk-in customers and quicker delivery service. We are also expanding our product lineup to include printer sales.

Yana Vysotskaya

Owner


With more than 20 years of operational and management experience, Yana Vysotskaya has acquired a thorough understanding of Business to Business operations, and what a difference reliability, quality, and customer service make. Yana was born and raised on Sakhalin Island, Russia, which is a highly developed oil and gas region. As an expert in trade and economics with a Master’s Degree in Finance (MBA), Yana has had the opportunity of working with several international companies and has become extremely well versed in contract negotiation and project management.

After moving with her family to Las Vegas, Yana had a desire to become a part of the local business community and experience doing business locally. After a lengthy search, it was decided Vegas Ink and Toner was a perfect match. Yana and her husband purchased the business in the summer of 2016. Yana’s vision for the future is to continue to provide the same superior level of customer service and product quality while continuing to grow the customer base.

When Yana is not working at Vegas Ink and Toner, she lives in Henderson with her husband and two children. Yana especially enjoys skiing, doing yoga, and training her Thai Ridgeback dog, Troy.

Matt Pencak

GM


With more than 25 years of management experience, Matt Pencak manages operations at Vegas Ink & Toner. From diagnosing printer problems to selecting the products that best fit your print needs and budget, his expertise provides you with the best service for all your print needs – right now! Matt works diligently to ensure we maintain the largest inventory of ink and toner cartridges in the Las Vegas valley so we always have your cartridge in stock and you never miss a deadline.
What’s Matt’s #1 Print Tip?

Don’t buy a printer just because it’s inexpensive. Think about your print needs before you buy. If you don’t need to print in color, don’t buy an ink jet printer. It will cost you more in the long run.

Barbara Koich

Sales Director


Barbara Koich is passionate about creating community partnerships that benefit the customer and the business. Customer satisfaction and service are her top priorities. As Sales Director at Vegas Ink and Toner, Barbara is responsible for generating new customer leads and maintaining relationships with current customers to ensure satisfaction. Barbara’s clients see her as a “go to” whenever they have a printer questions.

In addition to working at Vegas Ink and Toner, Barbara is a small business owner herself, lending her vocal talents to local businesses by providing custom recordings for business phone systems.

Barbara has more than 20 years experience in business development and was named “Salesperson of the Month” many times by numerous employers.

Barbara earned an MBA in Marketing in 2009 from LeMoyne College (Syracuse, NY) and a BA in History/Political Science from the State University of New York.

What’s Barbara’s #1 Print Tip?

Don’t be afraid to ask questions before you buy a printer or a cartridge! In the ink & toner industry, some things are not what they seem. For example, if a cartridge says it will give you 5000 pages, the manufacturer counts a certain amount of ink instead of our idea of a full page of text or pictures. I am happy to explain these terms to you and set realistic expectations, than have you be surprised after purchase!

Yulia Vysotskaya

Marketing Director


Yulia Vysotskaya studies business and marketing at Babson College. Since childhood, Yulia has been inspired by her entrepreneur parents and grew up immersed in the family business endeavors. Since high school, she has embraced opportunities to work and learn at different companies, and has 3 years of business development, marketing, bilingual translation and customer service experience.

Yulia devotes a good amount of her time to managing Vegas Ink and Toner Facebook, Twitter, Instagram, Google+, and Yelp accounts because she is fascinated with social media’s ability to personify a brand and connect it to a real audience. Yulia also helps Vegas Ink and Toner connect with local businesses and community by organizing advertising, networking, and event participation. She is inspired by the company culture and its level of commitment to customer service, which makes her job of highlighting the business’s strengths and values easy.

Outside of work, you can find Yulia traveling, reading about art history, trying different mediums of visual art, cooking, and participating in community service.

Katie Kenner

Marketing Manager


Katie moved to Las Vegas from Modesto, Ca. She studied Communications at California State University, Stanislaus and proceeded to start marketing local businesses in her hometown as a hobby. Once proven she had a gift, she moved to Los Angeles and was the head of marketing and advertising for a prestigious car dealership. Also, being passionate about entertainment and dance, the move to Las Vegas was a natural transition. For six years, she was a wholesale director for a multi-million dollar playing card company and owned her own dance studio. In her spare time, Katie likes to go on adventures with her daughter, Zoe and teach dance.

Ashley Hamby

Lead Sales Associate


Ashley was born in Washington DC but spent most of her childhood going back and forth between Wisconsin and Florida. She came to Las Vegas 4 years ago to be closer to her mother, Tina. While in Appleton, Wisconsin, she graduated high school and gathered experience in factory work. Ashley shines here at Vegas Ink and Toner as our Lead Sales Associate. She does everything from fulfilling orders, to answering the phone to running our cash register plus so much more! Ashely is a newlywed and loves spending time with her husband, William and her dog, Chico.

Tina Creechley Reynolds

Delivery Driver


If you require a delivery from Vegas Ink and Toner, you will meet Tina! Tina is our trusted driver that makes sure your ink and toner is delivered to you or your office in a timely manner. She grew up in LaBelle, Florida before joining the United States Army in 1983. After a 10 year service, she ended up in Appleton, Wisconsin where she gained experience in the rich industrial field. She worked in factories and industrial plants while being a mother to our Lead Sales Associate, Ashley. Tina moved to Las Vegas to be closer to family. She has owned a karaoke business for 17 years and continues to give the gift of song in the evenings around the greater Las Vegas area and enjoys playing Keno at Skinny Dugans with her wife, Dee.
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