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Frequently Asked Questions (FAQ)

How do I place an order?

It’s easy. Click here to request a free quote, order by phone or stop by our retail store!

How do I pay for my purchase?

We accept MasterCard, Visa, American Express, and NOVUS (Discover Network), cash, and check. For qualified customer, we also offer Net Terms.

Returns and Exchanges

What will you do to make sure I'm satisfied with my purchase

We are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with your purchase, we promise a refund, credit or exchange.

What is your return policy?

At Vegas Ink and Toner, we are confident the quality of our merchandise will meet, if not exceed your expectations. If you are not satisfied with an item you purchased, you may return it within 60 days for a full refund, credit or exchange. To request a return or exchange simply follow the instructions below.


We will accept merchandise returns for Standard Delivery items within 60 days of purchase and issue a credit or refund at the time of return in the following ways:Original Sales Receipt or Packing Slip will be refunded in the Original Form of Tender

If you do not have a receipt, you will receive a Store Credit refund.Please note: Store Credit is valid only for Vegas Ink and Toner purchases and are not redeemable or exchangeable for cash or a cash equivalent, except as required by applicable law. We appreciate your understanding that Vegas Ink and Toner merchandise may be returned in person to our store or by mail. Upon return, your merchandise will be inspected. Credits or refunds issued will be for the item value. Any taxes charged will be refunded in accordance with state laws.

Products and Requests

Does Vegas Ink and Toner feature any eco-friendly products?

Yes, we have prioritized the development of eco-friendly products throughout our entire Vegas Ink and Toner brand remanufactured collection. We invite you to learn more about our continuing Environmental Initiatives for our products, packaging, warehouses and more.

What can I do to help recycle used inkjet and laser toner cartridges

The easiest thing to do is bring in your empty inkjet and laser toner cartridges to our retail store. You can collect empty cartridges from friends, neighbors, co-workers or your child’s class… everyone can pitch in!

Can I save money by buying Vegas Ink and Toner Brand products?

Yes! Typically, Vegas Ink and Toner brand inkjet and laser toner cartridges are priced 20% to 50% below popular brand name products. Typical savings will vary based on your printer model.

Will use of remanufactured or new compatible cartridges void my printer's manufacturer warranty?

No. The Magnuson-Moss Warranty Act prohibits the printer manufacturer from voiding the warranty because you use a refilled or remanufactured cartridge. Most printer manufacturers advise against using Vegas Ink and Toner brand aftermarket products. They don’t want to lose you as a customer for their EXPENSIVE ink and toner!

I've heard refilled cartridges aren't as good as new cartridges, is that true?

Over the years the techniques used to refill cartridges have evolved considerably from the original kits and drill and fill methods. Vegas Ink and Toner uses one of the most thorough cleaning and technically sophisticated refilling processes of any cartridge refiller in the world. The results speak for themselves. A properly refilled inkjet or laser toner cartridge will yield results that are undetectable to the human eye when compared side by side to a brand new cartridge. We’re so confident you’ll be delighted with Vegas Ink and Toner brand products that we guarantee their performance.