Help Center

Frequently Asked Questions

Quick answers about ordering, payments, warranties, generics, and how Vegas Ink & Toner compares to online retailers and big-box stores.

Shopping With Us

How are you different from Amazon, online retailers, or big-box stores?

Online shopping often means no one to talk to, hard-to-find products, inaccurate descriptions, and time wasted on returns. We solve that.

You get local savings and local service — without sacrificing quality. We offer options for every budget, stand behind performance, and always have staff ready to help. We're an authorized reseller of major brands including Brother, Canon, HP, Lexmark, and more, with hundreds of SKUs in stock in Las Vegas. Our prices match or beat major retailers.

Need it fast? Order by 11 AM Monday–Friday for same-day delivery across Las Vegas, North Las Vegas / Centennial, Henderson, and Summerlin — free on orders over $50.

How do I place an order?

Use the search bar on our website to find your product. Need help finding the right model? Reach out any of these ways:

We're ready to assist.

How do I pay for my purchase?

We accept all major credit cards (Visa, Mastercard, American Express), cash, checks, and ACH. For qualified customers, we also offer Net Terms.

Do you work with government agencies, schools, and non-profits?

Absolutely. We've served agencies including CCSD, USPS, USAF, and many others for years. We gladly accept P-Cards or Net 30 terms.

We also work with numerous private and charter schools. For special education pricing, email orders@vegasinkandtoner.com.

Non-profit organizations may qualify for a special pricing tier and tax exemption when applicable. Call or email us for details.

Returns, Warranties & Exchanges

What is your warranty and return policy?

We're confident our products will meet or exceed your expectations.

  • Original brand (OEM) products carry the manufacturer's warranty (usually 1 year). We can help with warranty claims so you don't have to navigate a 1-800 number.
  • Generic products come with a lifetime warranty directly from Vegas Ink & Toner.

Special-order items — such as repair parts or non-stock products — are not returnable or refundable.

Products & Generics

How is your generic brand different?

We sell mostly to businesses, so our priority is the highest quality and reliability at meaningful savings. We hand-pick manufacturers for each model we sell to ensure you're getting the best possible generic option.

Can I save money with Vegas Ink & Toner brand products?

Yes. Vegas Ink & Toner brand inkjet and laser toner cartridges are typically priced 20% to 50% below original brand products. Exact savings vary by printer model.

Will remanufactured or compatible cartridges void my printer warranty?

No. The Magnuson-Moss Warranty Act prohibits printer manufacturers from voiding your warranty simply because you use a refilled, remanufactured, or compatible cartridge.

Most manufacturers advise against generics because they want you buying their supplies — not because it legally voids your warranty.

Do you refill cartridges?

No. With enough affordable remanufactured and compatible options available, local refilling is no longer necessary. Call us at 702-850-7703 and we'll help you find the most affordable option for your budget.

All of our generic products come with a lifetime warranty and exceptional local support.

Do you recycle cartridges?

Yes. Cartridges purchased from us include free recycling service for customers. When we deliver your new order, we can pick up your used cartridges for remanufacturing or recycling whenever possible.

Some items may not be recyclable. For larger recycling drop-offs, please schedule an appointment so our team can plan logistics and expected volume.

Still Have Questions?

Our Las Vegas team is happy to help — by phone, email, or in store.

Call 702-850-7703